GRIEVANCE REDRESSAL MECHANISM

As an organization which focuses on client delight and not just satisfaction, we will offer following process to redress complaints. Grievance Redressal Mechanism

Level 1:- All the clients having complaint regarding any service or otherwise shall inform our customer service desk by writing mail to our E-mail ID info@eminentresearch.co.To ensure timely recording and recognition of the grievance, the respective executive shall revert within 5 working days w.r.t redressal of such complaint.

Level 2:- In case the client will not satisfied with the response, the complaint can be escalated to Compliance officer at our organization. He can be approached at compliance@eminentresearch.co. He shall ensure best possible redressal within a time frame of 7 working days.

Level 3:- If the client still wants to escalate the complaint, He/She can approach Director through E-mail Director@eminentresearch.co. She being the highest authority at our organization can redress the complaint in the best possible manner. She shall revert the client within 15 working days.

Level 4:- In case the client is still not satisfied he /she can escalate the matters with the regulators at https://www.sebi.gov.in/www.scores.gov.in

Level 5:- After exhausting these options for resolution of the grievance, if still not satisfied with the outcome, the client can initiate dispute resolution through the ODR Portal at https://smartodr.in

Please note that in case client marks a copy of mail to all the levels, it will not be considered as escalated matter, it shall in any case start from level 1 and only in case of a separate mail after expiration or reply from the previous level shall the complaint be considered at next level. & Complaint will be Valid Only by the Particular Paid client’s and Escalated By his/her Registered Mobile and Email id Only.